Refund and Returns Policy for OMA SOPIC

At OMA SOPIC, we are committed to providing high-quality products and ensuring that our customers are satisfied with their purchases. If, for any reason, you are not completely satisfied with your order, we offer a straightforward refund and returns process.

1. Eligibility for Return

We accept returns on most products within 30 days of the purchase date. To be eligible for a return:

  • The product must be in its original condition, unopened, and unused.
  • The product must be returned in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

Some items, such as perishable food products, gift cards, or personalized items, may not be eligible for return or refund, except where required by law.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@omasopic.com or call (412) 299-0111 to request a return authorization.
  2. Return Authorization: Once your return is authorized, we will provide you with a return shipping address and any further instructions.
  3. Return Shipment: Package the item securely and ship it back to us. The customer is responsible for return shipping costs unless the item is defective or an error was made in fulfilling the order.
  4. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

3. Exchanges

We do not typically offer direct exchanges. If you would like to exchange a product, please return the original item and place a new order for the desired product.

4. Defective or Damaged Items

If you receive a damaged or defective item, please contact us immediately upon receiving your order. We will provide a full refund or send a replacement item, at no additional cost to you. To expedite the process, please include clear photos of the damage or defect along with your return request.

5. Non-Refundable Items

The following items are not eligible for return or refund:

  • Perishable food items
  • Gift cards
  • Personalized products
  • Items marked as non-returnable on the product page

6. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please check with your payment provider or bank. If you have done this and still have not received your refund, please contact our customer service team at info@omasopic.com for assistance.

7. Contact Us

If you have any questions or need further assistance with a return, please reach out to our customer support team:

We strive to ensure your satisfaction with every purchase, and we are here to assist you with any concerns regarding returns or refunds.

Effective Date: January 6, 2025

By making a purchase from OMA SOPIC, you agree to the terms and conditions outlined in this Refund and Returns Policy. We appreciate your trust in our products and will work to resolve any issues to your satisfaction.