Shipping Policy for OMA SOPIC

Thank you for shopping with OMA SOPIC! This shipping policy outlines the terms and conditions regarding the shipment of your order. Please read it carefully to ensure you have the best experience with us.

1. Processing Time

  • All orders are processed within 1-2 business days from the time the order is placed.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Rates

  • Shipping costs are calculated at checkout based on your shipping address, the weight of your order, and the shipping method you choose.
  • We offer various shipping options, including standard, expedited, and priority shipping. Shipping fees will be clearly displayed during checkout.

3. Domestic Shipping

  • We currently offer domestic shipping within the United States. We use trusted carriers such as USPS, UPS, and FedEx to deliver your order.
  • Estimated delivery times vary based on your location and the shipping method selected:
    • Standard Shipping: Typically delivered within 5-7 business days.
    • Expedited Shipping: Typically delivered within 2-3 business days.
    • Priority Shipping: Typically delivered within 1-2 business days.

Please note that delivery times may be affected by weather, holidays, or unforeseen delays from our shipping partners.

4. International Shipping

  • OMA SOPIC also offers international shipping to select countries. International shipping rates and delivery times will be calculated at checkout.
  • Customs duties, taxes, and import fees may be applied to international orders, and these are the responsibility of the customer. Please check with your local customs office for more details on any additional fees or restrictions.

5. Order Tracking

  • Once your order has shipped, you will receive an email with tracking information. You can use this information to track your package through the carrier’s website.
  • Please note that tracking may take up to 24-48 hours to update after your package has been shipped.

6. Address Accuracy

  • Please ensure that your shipping address is accurate and complete. OMA SOPIC is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
  • If you realize that there is an error in your shipping address after placing your order, please contact us immediately at info@omasopic.com. We will do our best to correct the address before the order is shipped.

7. Shipping Delays

  • While we strive to meet our estimated delivery times, OMA SOPIC is not responsible for any delays that occur due to circumstances beyond our control, such as weather conditions, natural disasters, carrier delays, or customs delays for international shipments.
  • In the event of a delay, we will notify you as soon as we receive any information from our shipping partners.

8. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue, but please note that OMA SOPIC is not responsible for lost or damaged items caused by the carrier.
  • If you receive a damaged package, please contact us within 5 business days of receiving the package, and we will assist you in filing a claim with the carrier.

9. Order Modifications or Cancellations

  • If you need to modify or cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, we are unable to make changes to it.

10. Returns and Exchanges

  • Please refer to our Refund and Returns Policy for more information regarding returns and exchanges.

11. Customer Support

  • If you have any questions or concerns about shipping or need assistance with tracking, please contact our customer support team:

Effective Date: January 6, 2025

Thank you for choosing OMA SOPIC! We are committed to delivering your premium food products safely and on time.